IS Application Analyst – End User Computing

Summary

Responsible for managing and supporting enterprise desktop and application delivery environments, with a focus on Citrix technologies and automated application deployment. This role involves maintaining master images, virtual applications, and user profiles, as well as ensuring the security, reliability, and performance of end-user systems. The ideal candidate will have experience in automation, configuration management, and technical documentation, along with a strong commitment to excellent customer support.

Key Responsibilities:

• Manage and maintain Citrix environments, including app layering, virtual machine management, and user profile management.
• Oversee application deployment through scripting and automation tools.
• Support application virtualization and delivery across Citrix and Windows platforms.
• Develop and maintain master images (preferably using MDT) for enterprise desktop deployments.
• Manage and enforce Group Policy Objects (GPOs) for system configuration and compliance.
• Implement security hardening standards for Windows desktops.
• Provide remote and telephone customer support with a focus on responsiveness and resolution.
• Maintain and manage PC and thin client environments.
• Create and maintain technical documentation for processes, systems, and configurations.
• Collaborate with other I/S teams to ensure smooth delivery of desktop and application services.

Education:

• Associate’s degree in Computer Science or related field; or equivalent knowledge and skills obtained through four (4) years of comparable experience.

Licensure/Certification:

• Industry-recognized certification (e.g., Citrix, Microsoft, or CompTIA) a plus.

Experience:

• Minimum of three (3) years in a comparable IT role.
• Experience managing Citrix Virtual Apps and Desktops environments.
• Proficiency in Active Directory, including DNS, DHCP, and GPO management.
• Hands-on experience with application packaging, scripting, deployment, and imaging tools such as MDT.
• Strong background in desktop administration and support in enterprise environments.