Virtual Care Technician

Summary: The Virtual Care Technician is a Paraprofessional member of the patient care team who works under the supervision of the Virtual Care Nursing Manager. Is responsible for continuous remote monitoring and surveillance/observation of behaviors for assigned patients at risk for harm, providing verbal redirection to ensure the patient’s safety, and reporting any abnormal findings to the bedside care team. Coordinates and facilitates communication with the nursing unit and other health care departments in accordance with individual patient needs, following standard protocols and practices. Displays a high level of independent judgment and self-direction.

Education: High school graduate or equivalent with GED; OR a currently enrolled high school student age >/= 16 years of age and enrolled in a high school health care related intern program. Must complete hospital general orientation and Patient Safety Assistant specific orientation.

Licensure/Certification: Must be CPR certified.

Experience: Health Care experience is preferred, but not required. Must have proficient computer skills and general understanding of computer applications. Demonstrates ability to multi-task and work independently using critical thinking skills. Must complete monitoring equipment class within 1 month of hire. Must pass a medical terminology course within 6 months of hire. Must have outstanding verbal and written communication skills. Passion and dedication for service excellence and helping others is required.