PPG Access Scheduling Rep

Summary

Summary

Under the direction of the Access Manager/Supervisor or Lead, functions as a Patient Access Scheduling Representative. Primarily responsible for answering multiple phone lines to schedule and coordinate office visits and ancillary testing as ordered by physicians, advance practice providers and clinical staff for multiple departments and locations. Conducts professional patient interviews obtaining demographic, financial and biographical information and complete the processes of registration and scheduling in an efficient, accurate, and timely manner following the defined scheduling protocols. Requests and identifies all necessary records so that they are available to the medical staff for the stated diagnosis as well as assuring that the patient is scheduled with appropriately for this diagnosis. Communicates with physician offices, patients and ancillary departments regarding scheduling procedures, appointments and coordination of tests. Is responsible for the delivery of quality performance and service excellence; and adheres to the Parkview Health Standards of Behavior.

Education

Must be a high school graduate or the equivalent with GED. Medical terminology preferred.

Experience

Prefer two years of medical office, call center, customer service, or clerical setting experience.

Other Qualifications

Must be able to demonstrate general computer skills with basic knowledge and use of internet. Must have excellent verbal and written communication skills. Must have good computer key boarding skills, ability to operate multi-line phone and standard office machines, including experience using Microsoft Office applications. Must demonstrate professional telephone etiquette, exceptional organizational and problem solving skills. Ability to deal with multiple tasks at the same time while maintaining attention to detail. Must be creative and forward thinking when faced with challenges.