Access Concierge

As a Patient Access Representative, coordinates appointments for VIP and Signature Care patients, managing multiple communication channels to schedule procedures and tests across departments. Assists patients without a primary care provider (PCP) to establish care and schedule appointments. Supports tracking of key access metrics and ensures high-quality service in line with Parkview Health standards.

Qualifications and Requirements:

• Education: High school diploma or GED equivalent required; Associate's or Bachelor's degree preferred.
• Experience: Experience in customer service or healthcare operations required. Experience with Microsoft Office preferred.
• Skills:
  • Proficiency in general computer skills, internet use, and Microsoft Office applications.
  • Strong keyboarding skills and ability to operate a multi-line phone and standard office equipment.
  • Excellent verbal and written communication skills.
  • Professional telephone etiquette, strong organizational, and problem-solving abilities.
  • Ability to handle multiple tasks while maintaining attention to detail.
  • Creative and forward-thinking approach when faced with challenges.