Call Center Agent/Medical Assistant

Summary

Using excellent customer service skills, answers incoming lines in order to assist patients and companies and other contacts involved in POHC care to meet the needs of the companies and patients. Maintains professionalism, courtesy and confidentiality at all times. This position requires the ability to repetitively answer a high volume of phone calls each day. Works with other team members to achieve call center and organizational goals in order to provide quality patient service.

Education

Must be a high school graduate or the equivalent with GED. Must be enrolled or graduated from an accredited Medical Assistant program; or must have worked as a medical assistant for the last 3 of 5 years; or work experience in Parkview Occupational Health for the last 12 months.

Experience

Experience in understanding the usage of computers, including Microsoft. One year of direct customer service contact experience or both clinical and clerical experience in occupational or employee health setting preferred.

Other Qualifications

Must be able to type 40 WPM with 98% accuracy. Knowledge of clinical and clerical operations, service excellence, clinical quality initiatives preferred. Ability to communicate in a clear, concise, courteous and professional manner and exhibit quality vocal skills through speech rate, volume, enunciation, and pronunciation. Ability to communicate effectively and diplomatically within a multi- functional team. ability to successfully function in a fast paced, service oriented environment. Demonstrates the ability to learn applications relevant to the position.

Why Parkview?

We have everything you’re looking for in a career; great compensation and benefits; skill development and career advancement programs and more. At Parkview, we are committed to providing excellent care to each patient within our clinics and medical practices. The success of this mission begins with care team members like you.

Benefits: Health benefits, paid time off, employee assistance, community vendor discounts, payroll deduction options

Sign-on bonus: For certified and uncertified Medical Assistants, LPN’s, and RN’s hired in part-time and full-time positions.

Education: Clinical Orientation, tuition assistance, certification reimbursement

Growth:  Parkview’s Medical Assistant Advancement Pathway (MAAP)

Culture: World-class teamwork, Personalized health journeys for co-workers and family members

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