Pat Acc/Fin Counsel Supervisor

The Patient Access/Financial Counseling Supervisor is responsible for supervising and directing all activities related to Guest Services, Registration, and Financial Counseling services
As requested, supervises all activities as it relates to the above areas in the absence of the Director Patient Access or Patient Access Manager
Responsible for possessing expert knowledge in financial counseling and registration workflows
Responsible for POS (point of service) collections and communication with our patients regarding financial assistance
Evaluates department for effective and efficient utilization of staff and resources
Assures proper and economical use of equipment, supplies, and facilities
Responsible to broaden knowledge and promote the growth of staff and improve quality
Adheres to service excellence standards and the PH Standards of Behavior
Works closely with Ancillary Department Supervisors/Managers and Patient Access Manager to ensure efficient and effective workflows
Adheres to service excellence standards and the PH Standards of Behavior
The Supervisor is on call and available for department on a 24/7 basis.

Must be a high school graduate or the equivalent of a GED
Associate's degree in business, organizational leadership or healthcare administration preferred.

If assigned to Whitley, Warsaw, or Southwest facilities, CPR is required within 30 days of hire.

Two years of management/supervisory experience or the equivalent years of financial counseling or registration experience
Minimum one years in medical or related field
Must have data processing/data entry experience and ability to use data hardware, including work experience using Microsoft Office.

Must have good verbal and written communication skills
Must have basic computer and math skills
Must demonstrate working knowledge of Microsoft application of Word, Excel, and PowerPoint
Must pass the required Patient Access Services training class with a 90% score, if not already completed.