BHI Intake Navigator

Job Summary: Behavioral Health Intake Navigator

Works under the Behavioral Health Central Intake Supervisor to process intakes for behavioral health services. Key responsibilities include:

• Client Interviews & Documentation: Conducts detailed interviews to gather demographic, insurance, and medical information, including mental health and substance use history. Accurately documents interactions in client records.
• Client Navigation & Scheduling: Directs clients to appropriate providers based on service needs, insurance, and medical history. Schedules initial assessments and coordinates interpreter services as needed.
• Referral Processing & Eligibility: Manages referrals from internal and external sources (e.g., DCS, courts) and determines client eligibility based on treatment recommendations, insurance, and location.
• Authorization Coordination: Ensures service authorizations are obtained and maintained throughout the care episode.
• Crisis & Community Coordination: Coordinates with DCS and updates the Medicaid Rehab Option (MRO) as needed. Tracks admissions for group homes and schedules assessments.
• Team Communication & Standards: Acts as a central contact among referral sources, care teams, and patients, ensuring high service quality in alignment with Parkview's Standards of Behavior.

Qualifications:

• Education: High school diploma or GED required.
• Experience: Minimum two years in a hospital access or mental health navigation setting; mental health or substance abuse experience preferred.
• Skills: Proficiency in Microsoft Office Suite preferred, strong verbal and written communication skills, and knowledge of federal and state regulations.
• Other Requirements: Must pass a DCS background check, work well independently, and uphold certification requirements based on the position.