Epic Care Analyst II - Willow Ambulatory

Summary

Independently maintains design and build expertise in Epic Willow Ambulatory. Independently develops, upgrades and supports the Epic application, ensuring consistent documentation standards. Knowledge transfer with co-workers and client base is a key function of the position. Proposes solutions to team leader and manager surrounding documentation standards, efficiency, quality, reporting and/or system updates. Takes a leadership role in ensuring a learning approach in achieving knowledge proficiency in the Epic application from a functional and build perspective. Instrumental in growing team knowledge by engaging in critical thinking and analysis to seek and solve problems.

Education: Associate's degree in healthcare, computer or related field. Bachelor's degree in healthcare, computer or related field preferred.

Licensure/Certification: Epic certification(s), accredited or proficiency status for specific application required at time of hire or within 6 months of hire date. Status must remain up-to-date.

Experience: Minimum requirement of 4 years' experience in information technology, healthcare or another related field. Epic Willow certification and/or pharmacy experience required. Familiarity with information technology service management (ITSM) principals preferred. Familiarity with medical terminology and workflows preferred. Ability to translate business needs into technical specifications. Epic and/or third party knowledge strongly preferred. Possesses the ability to address process requirements. Demonstrates good customer relationship skills. Must be a team player. Skilled at problem solving, strong organization skills, strong attention to detail, and demonstrated ability to understand complex issues and communicate these issues to co-workers. Ability to communicate, both verbally and written, effectively with technical team, as well as leaders and end users. Must be available and accessible 24/7/365.